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CONTACT US
Mon-Wed 9:00 am - 4:30 pm (Winter Hrs 9-4)
Thu - Fri 9:00am - 5:00pm
Sat: 9:00 am - 3:00 pm
Sun: Store closed (online only)
MUST HAVES FOR THE SEASON
Mon-Wed 9:00 am - 4:30 pm (Winter Hrs 9-4)
Thu - Fri 9:00am - 5:00pm
Sat: 9:00 am - 3:00 pm
Sun: Store closed (online only)
Enjoy the benefits of registering:
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
| INTERNATIONAL | XS | S | M | L | XL | XXL | XXXL |
|---|---|---|---|---|---|---|---|
| EUROPE | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| US | 0 | 2 | 4 | 6 | 8 | 10 | 12 |
| CHEST FIT (INCHES) | 28" | 30" | 32" | 34" | 36" | 38" | 40" |
| CHEST FIT (CM) | 716 | 76 | 81 | 86 | 91.5 | 96.5 | 101.1 |
| WAIST FIR (INCHES) | 21" | 23" | 25" | 27" | 29" | 31" | 33" |
| WAIST FIR (CM) | 53.5 | 58.5 | 63.5 | 68.5 | 74 | 79 | 84 |
| HIPS FIR (INCHES) | 33" | 34" | 36" | 38" | 40" | 42" | 44" |
| HIPS FIR (CM) | 81.5 | 86.5 | 91.5 | 96.5 | 101 | 106.5 | 111.5 |
| SKORT LENGTHS (SM) | 36.5 | 38 | 39.5 | 41 | 42.5 | 44 | 45.5 |
| INTERNATIONAL | XS | S | M | L | XL | XXL | XXXL |
|---|---|---|---|---|---|---|---|
| EUROPE | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| US | 0 | 2 | 4 | 6 | 8 | 10 | 12 |
| CHEST FIT (INCHES) | 33-35" | 36-38" | 39-41" | 42-44" | 45-47" | 48-50" | 51-53" |
| CHEST FIT (CM) | 84-89 | 91-97 | 88-104 | 107-112 | 114-119 | 122-127 | 129-134 |
| WAIST FIR (INCHES) | 28" | 30" | 32" | 34" | 36" | 38" | 40" |
| WAIST FIR (CM) | 71 | 76 | 81 | 86 | 91.5 | 96.5 | 101.5 |
| SKORT LENGTHS (SM) | 76 | 77.5 | 79 | 81 | 82.5 | 84 | 85.5 |
At James St Boutique, we understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a comprehensive returns policy in place to ensure your satisfaction.
Eligibility for Returns
In order to be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original garment labels attached. We require a receipt or proof of purchase to complete any return.
Timeframe for Returns
You have 30 days from the date of purchase to initiate a return. After this timeframe, we will not be able to offer a refund or exchange.
Refund Process
If the item is defective or does not meet the consumer guarantee, we will issue a refund. First, we will offer an exchange for the same item if it is still in stock. If the item is not available, a credit will be applied to your original method of payment.
Exempt Items
Some items are exempt from refunds, including gift cards, certain health and beauty products, and undergarments.
Conditions for Partial Refunds
In certain cases, a partial refund may be granted. This includes items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error. Additionally, any item returned more than 30 days from the purchase date may be eligible for a partial refund at the discretion of management.
Refund Approval and Processing
Upon receipt of your return, it will be inspected, and you will be notified of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you have not received a refund yet, please check your bank account and contact your credit card company. It may take some time for the refund to be officially posted. If you have completed these steps and still have not received your refund, please contact us at shop@jamesstboutique.com.au.
Shipping
Please do not send the product back to the manufacturer. It must be returned to James St Boutique at the following address: 5 James Street, Esperance WA 6450. You will be responsible for paying the shipping costs for returning the item, and these costs are non-refundable. The time it takes for the exchanged product to reach you may vary depending on your location. We recommend using a trackable shipping service and keeping a record of the shipment.
If you have any further questions or concerns about our returns policy, please don't hesitate to contact us. We are here to ensure your satisfaction with your purchase from James St Boutique.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.