Include Popup Services – James St Boutique

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Email: Shop@jamesstboutique.com.au
 
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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 800-123-4567

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email

    SHIPPING

    Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased on Shella within 20 days of the delivery date.

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    Size Guide

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    WOMEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
    CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
    WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
    WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
    HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
    HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
    SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

    MEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
    CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
    WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
    WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
    SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

    At James St Boutique, we understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a comprehensive returns policy in place to ensure your satisfaction.

    Eligibility for Returns

    In order to be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original garment labels attached. We require a receipt or proof of purchase to complete any return.

    Timeframe for Returns

    You have 30 days from the date of purchase to initiate a return. After this timeframe, we will not be able to offer a refund or exchange.

    Refund Process

    If the item is defective or does not meet the consumer guarantee, we will issue a refund. First, we will offer an exchange for the same item if it is still in stock. If the item is not available, a credit will be applied to your original method of payment.

    Exempt Items

    Some items are exempt from refunds, including gift cards, certain health and beauty products, and undergarments.

    Conditions for Partial Refunds

    In certain cases, a partial refund may be granted. This includes items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error. Additionally, any item returned more than 30 days from the purchase date may be eligible for a partial refund at the discretion of management.

    Refund Approval and Processing

    Upon receipt of your return, it will be inspected, and you will be notified of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

    Late or Missing Refunds

    If you have not received a refund yet, please check your bank account and contact your credit card company. It may take some time for the refund to be officially posted. If you have completed these steps and still have not received your refund, please contact us at shop@jamesstboutique.com.au.

    Shipping

    Please do not send the product back to the manufacturer. It must be returned to James St Boutique at the following address: 5 James Street, Esperance WA 6450. You will be responsible for paying the shipping costs for returning the item, and these costs are non-refundable. The time it takes for the exchanged product to reach you may vary depending on your location. We recommend using a trackable shipping service and keeping a record of the shipment.

    If you have any further questions or concerns about our returns policy, please don't hesitate to contact us. We are here to ensure your satisfaction with your purchase from James St Boutique.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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